Delivery & Cancellation

This policy explains how delivery and pickup work, what happens with delays or failed delivery, and how to cancel an order. It works together with our Terms and Refunds & Complaints Policy. The values below are the current settings; the values that applied to a specific order are recorded with that order.

1. Current conditions

The delivery area is checked against the pin you place on the map at checkout. Estimated times are indicative, not guaranteed.

2. Operating hours

Orders can only be placed and prepared during opening hours. Public-holiday exceptions, if any, are shown on the site.

3. Delivery

Please give a complete, accurate address and a reachable phone number so the courier can reach you. We deliver within the area shown at checkout.

4. Pickup

For pickup, we’ll tell you when your order is ready. Please collect it promptly so it stays fresh.

5. Delays & failed delivery

Traffic, weather and high demand can affect timing. If the courier cannot reach you — for example a wrong address or no answer on the phone — we will try to contact you.

6. Cancelling an order

To request a cancellation, contact us as soon as possible with your order number via /contact or the channels in our Refunds & Complaints Policy.

7. Refunds

Where a prepaid order is cancelled or could not be delivered through no fault of yours, any refund is handled through our Refunds & Complaints Policy.